Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
By PERFORMANCE RESEARCH ASSOCIATES.
Description
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to ...
ISBN(s)
0814417558, 9780814417553
